How can we help you run Josh?
Everything for inspectors already up and running on Josh. Browse the guides by topic in the sidebar, or search the questions members ask most.
New to Outcrop and just looking around? These guides are for existing members. See how Josh works →
Start here
- Getting started with Josh
- How Josh answers your calls
- Manage today's bookings
- Add or remove an inspector
- Phone not ringing
Member questions
How do I find a call recording or transcript?+
Open Calls in your dashboard and pick the call you want. Every answered call has a recording you can play and a full text transcript you can read or copy. You can filter by date, caller, or language, and export a call log to CSV whenever you need one.
How do I add or remove an inspector?+
Go to Account, then Inspectors. Click Add Inspector to invite a new one, or use the menu next to a name to remove them. Changes take effect right away, and your plan tier updates automatically if your inspector count crosses a plan boundary.
How do I change my business hours or services?+
Edit your business profile, update your hours or the services you offer, and click Save. Josh picks up the change automatically within about 5 minutes, with no restart. Callers who already booked keep the details they booked under.
What counts as an emergency (P1), and who gets the text?+
A P1 is anything you have marked urgent, such as a same-day cancellation or a caller who needs a callback fast. Set who receives P1 texts under Notifications. P1 items are texted immediately; everything else is batched into an email at the times you choose.
Josh shows Offline. What do I do?+
Check that call forwarding is Active and your business hours are correct, then call your own number from another phone to test. If Josh still shows Offline, ask James or email support and the team will check the call logs and forwarding path for you.
My bookings are not syncing to ISN or Spectora. How do I fix it?+
Open Integrations and confirm your ISN or Spectora connection shows Connected. Reconnect if it shows an error, then have Josh book a test appointment. If it still does not appear within about a minute, email support with the caller name and time and the team will trace it.
How do I read my invoice or change my plan?+
Go to Billing to see every invoice, your current plan, and your next charge date. You can upgrade or downgrade there, and it takes effect on your next cycle. Founder pricing stays locked for the life of your account even when your inspector count changes.
How do I change how Josh greets callers?+
Edit your greeting in your business profile. Keep it short and natural, save it, and Josh uses the new greeting within about 5 minutes. You can set a different tone for after hours if you want callers to hear that you are closed but still book.
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Need more help?
Cannot find your answer here? Email support with your business name and we will get you sorted, usually the same business day. James, your in-app support assistant, is on the way.