What counts as an emergency (P1)

Overview

A P1 is anything you decide is urgent enough to reach you immediately instead of waiting for the next email digest.

Step by step

  1. Common P1s: a same-day cancellation, or a caller who needs a fast callback.
  2. You define what counts as a P1 in your settings.
  3. When Josh flags a P1, it is texted to you right away.
  4. Everything else is batched into your email digest.
Good to know — Keep your P1 list tight so the urgent texts stay urgent.

Need more help?

Cannot find what you need? Email support with your business name and the team will help, usually the same business day.