How Josh answers your calls

Overview

Here is exactly what happens when a caller reaches your business line.

Step by step

  1. The call forwards to Josh, who greets the caller in their language.
  2. Josh answers questions using your business profile.
  3. He captures the caller's name, address, phone number, and the service they need.
  4. He books the inspection into ISN or Spectora and it appears in your calendar.
  5. The call is saved with a recording and transcript, and you get a call summary.
Good to know — Josh speaks English, Spanish, and French and switches to the caller's language automatically.

Need more help?

Cannot find what you need? Email support with your business name and the team will help, usually the same business day.