How outbound calls work

Overview

Beyond answering, Josh can reach out, for example to confirm an appointment or send a reminder. Outbound only happens with the caller's permission.

Step by step

  1. Outbound is triggered by a booking or a workflow you set up.
  2. Josh only texts or calls contacts who have opted in.
  3. Reminders and confirmations go out at the times you choose.
  4. Every outbound message is logged next to the contact.
Good to know — Always capture consent before texting a client. Josh asks for permission so you stay compliant.

Need more help?

Cannot find what you need? Email support with your business name and the team will help, usually the same business day.