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Home › Investment
What’s the investment
It only looks like zero because nobody ever sent you a bill for it.
Most inspectors answer their own phone. Nothing leaves the account, so it goes down as free. Then a monthly fee turns up next to it and of course the fee looks expensive — you’re holding it against nothing.
Before you decide what this costs, work out what free is costing you.
The bill nobody sends you
Start with the easy part. Your own hours, at your own rate.
What a typical job bills, before add-ons.
The inspection, the drive, and writing the report.
Calls, callbacks, scheduling, chasing people down. Be honest.
Your numbers, your arithmetic. This is what those hours are worth at the rate you already charge — not cash leaving your account, and not a claim about what anything would earn you.
And that’s only the part you can measure
None of this ever arrives as a bill. All of it is being paid.
You broke off to take a call, lost your place, and finished twenty minutes late. Do that twice a week and you’ve lost most of a job.
Because the phone ate the afternoon you were going to write it in.
It rang while you were under a house. She didn’t leave a message. She called the next man on the list, and he answered.
And Sunday afternoon, returning the ones from Friday. Nobody bills you for those either.
Plenty of one-man shops end up here. It works, right up until it doesn’t, and it was never anybody’s plan.
You can’t take on more work because you can’t take on more phone. The phone is what’s capping the business, and it doesn’t look like a cost.
Free labor is the most expensive line in this business. It’s just the only one nobody adds up.
Now the things you do pay for
Scheduling software schedules. A call center answers. A scheduler books. Not one of them is letting you down — they’re doing the job you bought them for.
But every one of them waits for the phone to ring first.
Somebody has to decide to call you before any of them does a thing. So what you own catches work. Nothing you own creates it.
One exception. A digital marketing company gets her to call in the first place — that’s their whole job, and a good one is worth having. If you pay for both, you’re paying two companies for two halves of one thing.
In a busy year none of that matters, because the phone rings on its own. It isn’t a busy year.
So here’s the offer
Three of the four engines make your phone ring — the review that brings in a stranger, the agent who thinks of you first, the past client who gives your name to her sister. Josh answers it when it does.
Cancel the scheduling software. Cancel the call center. Put your own hours back into inspecting houses. This isn’t new money. It’s the same money, doing both jobs instead of one.
If you work alone
The phone rings during inspections, at dinner, on Saturday — and you answer it, because you know that if you don’t she calls the next inspector.
You can’t really afford a scheduler, you probably couldn’t find a good one, and you’d have to train them anyway.
Josh answers all of it, at every hour, so you go back to inspecting houses and get your life back.
If you are a multi-inspector firm
Josh takes every call at once. Three, ten — nobody waits, nobody gets voicemail, and you don’t staff your week around your busiest hours.
He also says the same thing on every call. No owner can promise that about people.
And no more recruiting, training, covering holidays, or starting again when somebody quits.
And here it is
Hold it against what free turned out to cost you, and against whatever you’re already paying for half the job.
One inspector
$XXX/month
A fixed price. It doesn’t move with how many calls come in or how many jobs you book.
Two inspectors or more
$XXX/month
Also a fixed price, set by how many inspectors you run. Tell us the number and we’ll tell you the figure.
Billed monthly from the day you sign up · cancel any time with thirty days’ notice · your number leaves with you · accelerants priced separately
Anybody charging you per booking costs more every time you have a good month. This costs the same.
The demonstration page has Josh answering for a sample firm. Act like a buyer, push him as hard as you like, and find out whether the thing you’d be paying for is any good. Nothing you book is real and nobody gets charged.