BOOKED SOLID INSPECTOR
SERVICE TERMS
A registered d/b/a of Outcrop Holdings, Inc.
Version 6.0 · Effective August 20, 2026
This document is Document 2 of 2. It accompanies the Booked Solid Inspector Subscription Agreement and forms part of it.
Prior versions of these Service Terms are available on request from legal@bookedsolidinspector.com.
These Service Terms form part of the Subscription Agreement between Outcrop Holdings, Inc., doing business as Booked Solid Inspector ("Company"), and the customer accepting it ("Customer"). Capitalized terms have the meaning given in the Subscription Agreement.
Order of priority. If there is a conflict, the Order Form controls over the Subscription Agreement, which controls over these Service Terms.
Company provides the following (collectively, the "Services"):
(a) Platform Subscription — four components: the Reputation Engine (automated review requests following published inspection reports, private feedback capture, and review monitoring); the Agent Engine (automated communication sequences to Customer's real estate agent contacts); the Retention Engine (a twelve-month communication sequence to Customer's past customers); and the Conversion Engine (AI-assisted handling of Customer's inbound telephone and website inquiries, including quoting, scheduling, payment links, and inspection agreements).
(b) Managed Voice Enablement — business phone number provisioning, inbound call routing, and voice call handling through Company's third-party telecommunications provider(s). SMS is not included unless expressly stated on an Order Form.
(c) Business Center — Customer's dashboard for bookings, calls, recordings, transcripts, reviews, and account information.
(d) Setup Services — Company configures the Services on Customer's behalf.
(e) Growth Accelerants — optional add-ons purchased separately, identified on an Order Form and described in Exhibit B.
Company does not guarantee bookings, revenue, or business outcomes.
The Services do not include inspection reporting software. Company does not perform, supervise, direct, or advise on Customer's professional inspection work.
Company may update the Services. If a change materially reduces core functionality, Customer may terminate within 30 days of notice and receive a prorated refund of prepaid unused Platform fees.
2.1 Either party may terminate a month-to-month subscription on thirty (30) days' written notice.
2.2 Either party may terminate if the other materially breaches and does not cure within fifteen (15) days after written notice.
2.3 On termination. Customer's access ends at the end of the paid service period. Customer remains responsible for fees incurred through termination. Telephone numbers are subject to Section 5.3; Local Microsites are subject to Exhibit B.3.
2.4 Customer retains its customer list, agent database, reviews, Google Business Profile, own website and domain, any Converting Website built under Exhibit B.5, and its telephone number (subject to Section 5.3). Company will provide an export of Customer Data on request within thirty (30) days of termination, in a standard format where technically feasible. Deletion of Customer Data following termination is governed by Section 7.7.
3.1 Customer will pay the fees on the applicable Order Form. Fees are non-refundable except as required by law or expressly stated.
3.2 Customer authorizes Company (or its payment processor) to charge the payment method on file.
3.3 Billing commencement. Base subscription billing begins at go-live, not at enrollment. Customer is not charged base subscription fees while Setup Services are in progress or a telephone number port is pending. One-time setup fees for Growth Accelerants are charged when the Accelerant is purchased.
3.4 Suspension. If payment is overdue, Company may suspend the Services until the account is current, after 30 days' written notice.
3.5 Founding subscribers. Where an Order Form identifies Customer as a founding subscriber, Company provides Google Business Profile Management (Exhibit B.2) at no additional charge for as long as the subscription remains continuously active. This does not include Local Microsites. If the subscription lapses, the benefit does not resume on re-enrollment.
3.6 Taxes. Fees are exclusive of taxes. Customer is responsible for applicable sales, use, excise, communications, and similar taxes (excluding taxes on Company's income). Company may choose not to charge taxes on certain invoices while evaluating tax requirements; this does not mean taxes are not due.
4.1 Customer is responsible for the accuracy of service offerings, service areas, pricing inputs, scheduling rules, and other business information, and for keeping it current.
4.2 Customer is responsible for secure credentials and all activity under its account.
4.3 Customer will not misuse the Services, violate laws, interfere with system integrity, or attempt unauthorized access. See Exhibit A.
Calls answered by the Services are recorded and transcribed. Company's AI agent announces to every caller that the call is being recorded on every call. Customer is not required to provide this notice.
Customer remains responsible for any additional disclosure required by its own state law, professional standards, or insurer, and for compliance with privacy and telemarketing laws applicable to its business.
(a) The Services are delivered in part by artificial intelligence agents, not human employees.
(b) Company's AI agents identify themselves as artificial intelligence when asked directly.
(c) Company's AI agents do not answer questions about what an inspection will find, the meaning or severity of a defect, repair costs, or the merits of a property purchase. Those inquiries are routed to Customer.
(d) Customer acknowledges that AI agents may make errors, including in addresses, telephone numbers, pricing, and availability, and is responsible for verifying booking details before performing an inspection.
(e) Company monitors for and corrects errors but does not warrant the AI agents will be error-free.
(f) Where Company enables Spanish-language handling on a telephone number at Customer's request, Customer acknowledges this reduces the accuracy of address and numeric recognition on that number. The default configuration is English.
(a) From go-live, the Services are the sole scheduler of Customer's inspection calendar. Customer may book inspections, but must do so through the Services.
(b) Customer acknowledges that maintaining a separate booking system creates a risk of double-booking, and that Company is not responsible for scheduling conflicts arising from bookings not made through the Services.
(c) Company does not offer after-hours-only, overflow-only, or partial call routing.
(a) As part of the Reputation, Agent and Retention Engines, Company sends email and, where enabled, text messages to contacts provided by Customer, under Customer's name.
(b) Customer represents and warrants that it has a lawful basis to contact every individual whose details it provides, including prior express consent where required under the Telephone Consumer Protection Act and any state analog.
(c) Company maintains unsubscribe handling, bounce suppression, and STOP processing.
(d) Company does not send unsolicited email or text messages to purchased, scraped, or rented lists, and will not do so at Customer's request.
(e) Customer will defend and indemnify Company against any claim arising from contacts supplied without a lawful basis to contact them.
(a) Every one of Customer's customers receives the same review request, presenting a public review option and a private feedback option together. Company does not screen customers by satisfaction before requesting a public review.
(b) Customer acknowledges that selective solicitation of positive reviews violates the policies of major review platforms and the Federal Trade Commission's 2024 Rule on Consumer Reviews and Testimonials, and agrees not to request that Company do otherwise.
(c) Private feedback is delivered to Customer, who determines what action to take.
(d) Where review response services are included, responses are published only by Customer or with Customer's approval, as a published response appears under Customer's name.
5.1 Voice Enablement relies on third-party telecommunications providers. Company does not control carrier networks and does not guarantee uninterrupted voice availability.
5.2 No emergency services. Voice Enablement is not intended for emergency calling. Do not rely on the Services for 911 or E911.
(a) Customer must port its primary business telephone number to Company's telecommunications provider. Call forwarding from another carrier is not supported and is not an alternative.
(b) Service does not commence, and base subscription billing does not begin, until the port is complete. A port rejected or delayed by a carrier is not a breach by either party.
(c) Port-out kit. Company will provide a port-out kit in the Business Center within three (3) business days after the port completes, containing the information needed to port the number to another provider, subject to carrier processes.
(d) Porting timelines depend on carriers and the accuracy of Customer-provided information. Company does not guarantee completion dates.
(e) On termination, Customer may lose the number unless it is ported out before termination, subject to carrier rules.
6.1 Company provides best-effort support via email and chat. Response times are best-effort unless a service level commitment is stated on an Order Form.
6.2 Service Availability and Failover
(a) Availability. Company will use commercially reasonable efforts to make the Services available on a continuous basis. Company does not commit to a specific uptime percentage unless a service level commitment is stated on an Order Form.
(b) Carrier-level failover. Customer may provide a backup telephone number during onboarding. Where Customer has provided one, if an inbound call cannot be completed by the Services — whether due to a failure of Company's systems or of any third-party service on which the Services depend — the call is routed to that backup number by Company's telecommunications provider. This routing occurs at the carrier level rather than within Company's systems, and therefore operates even when Company's systems are entirely unavailable.
(c) When failover fires. Failover engages only when a call would otherwise fail to complete. It does not engage during normal operation. Because callers may call at any hour, the backup number may ring at any hour, and Customer should provide a number it is willing to have ring outside business hours.
(d) Election not to receive failover calls. Customer may decline to provide a backup number. If Customer does so, calls that cannot be completed by the Services are routed to voicemail and a message is captured for Customer.
(e) Notification. Company will notify Customer of any service interruption materially affecting call handling as promptly as practicable following Company's identification of the interruption.
(f) Service credits. No service credit applies to any interruption unless a service level commitment is stated on an Order Form.
6.3 Company is not responsible for outages caused by third-party carriers or systems outside its control. Carrier credits, if any, may be passed through at Company's discretion.
6.4 Company may perform maintenance that temporarily limits access, with reasonable notice where practical.
7.1 Customer retains ownership of Customer Data and grants Company a limited license to use it to provide the Services, support Customer, prevent fraud, and comply with law.
7.2 Limits on use. Company does not sell Customer Data, share it with other customers, or use it to train artificial intelligence models for use outside Customer's own account. Company may use aggregated, de-identified information that does not identify Customer or Customer's customers.
Audio recordings and transcripts of calls handled by the Services are made available to Customer in the Business Center, alongside the work order and the inspection report, and are retained for 12 months.
7.4 Each party will protect the other's confidential information using reasonable care and use it only to perform under this Agreement. This does not apply to information that is public, already known, independently developed, or lawfully received elsewhere.
7.5 Company maintains reasonable administrative, technical, and physical safeguards. No system is entirely secure, and Customer acknowledges that risk.
(a) Company delivers the Services in part through third-party platforms, including its telecommunications provider, payment processor, and hosting and automation platforms. Customer Data, including contact information, call recordings, and payment credentials, resides primarily within those platforms.
(b) Company applies the safeguards described in Section 7.5 to its own systems and to its configuration of those platforms, and selects providers that represent they maintain commercially reasonable security practices.
(c) Notification. If Company becomes aware of a security incident affecting Customer Data — whether originating in Company's systems or in a third-party platform — Company will notify Customer without undue delay, and in any event within seventy-two (72) hours of Company confirming the incident. Company will provide the information reasonably available to it and will cooperate with Customer's own notification obligations.
(d) Statutory duties preserved. Nothing in this Agreement relieves either party of any notification or other duty imposed by applicable law.
(e) Subprocessors. A current list of Company's material third-party platforms and subprocessors is available on request from legal@bookedsolidinspector.com.
(a) Company will make Customer Data available for export for thirty (30) days after termination, as described in Section 2.4.
(b) Following that thirty-day period, Company will delete or permanently de-identify Customer Data, including call recordings and transcripts, within ninety (90) days.
(c) This does not apply to: information Company is required to retain by law; information reasonably needed to resolve a pending dispute or claim; billing and transaction records; and copies held in routine system backups, which are overwritten on Company's ordinary backup cycle.
(d) Deletion from third-party platforms is subject to those platforms' own deletion processes and timelines.
Company owns all rights in the Services, software, AI agents, workflows, templates, and related intellectual property. Customer receives a limited, non-exclusive, non-transferable right to use the Services during the term.
Customer retains all rights in Customer Data, its trademarks, and its own website and content, and grants Company a limited license to use its name, logo, and business information solely to deliver the Services.
Publicity. Company will obtain Customer's separate written consent for each public use of Customer's name, logo, or business in marketing materials, case studies, or testimonials. Consent for one use is not consent for another.
Feedback. If Customer provides suggestions, Company may use them without restriction or compensation.
Company will provide the Services in a professional and workmanlike manner.
Except as stated, the Services are provided "as is" and "as available," and Company disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Company does not guarantee business outcomes, including any number of inspections, bookings, reviews, leads, referrals, search rankings, media placements, or revenue. Company makes no earnings representations.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
Company's total liability is limited to the base subscription fees paid by Customer for the one (1) month preceding the event giving rise to the claim.
"Base subscription fees" excludes Growth Accelerant fees, advertising spend, and one-time setup charges. Where a claim arises specifically from a Growth Accelerant, the limit is one (1) month of that Accelerant's fee. For Accelerants sold on a one-time or per-engagement basis, the limit is the amount paid by Customer for the engagement giving rise to the claim.
Customer acknowledges this limitation reflects the same principle as the limitation of liability in Customer's own inspection agreement, which typically caps Customer's liability at the inspection fee regardless of the size of the claim.
This limitation does not apply to: (a) Customer's payment obligations; (b) either party's infringement of the other's intellectual property; (c) misuse of Voice Enablement in violation of law; or (d) gross negligence, fraud, or willful misconduct.
By Customer. Customer will defend and indemnify Company from claims arising from its unlawful use of the Services; Customer Data content; failure to comply with communications laws, including Section 4.7; its professional inspection work; and its relationships with companies listed under Exhibit B.1.
By Company. Company will defend and indemnify Customer from claims that the Platform infringes a U.S. patent, copyright, or trademark, and will pay covered damages or settlements, subject to Customer promptly notifying Company and allowing Company to control the defense.
Florida law governs, excluding conflict-of-law rules.
Any dispute arising under this Agreement will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Lake County, Florida.
Exception — small claims. Either party may bring an individual claim in small claims court.
Exception — injunctive relief. Either party may seek injunctive relief in court to protect intellectual property or confidential information.
Disputes are brought individually. Neither party will participate in a class, collective, consolidated, or representative action.
Both parties waive trial by jury.
Notices to Company: legal@bookedsolidinspector.com. Notices to Customer: the email on the Order Form. Notices are deemed received on the next business day after sending. Company's physical address and registered agent are on file with the Florida Division of Corporations and available on request.
(a) Notice. Company may modify these Service Terms. Company will post the modified terms bearing a new version number and effective date, and will notify Customer by email at the address on the Order Form at least thirty (30) days before a material change takes effect.
(b) Acceptance. Customer's continued use of the Services on or after the effective date of a material change constitutes acceptance of it.
(c) Right to leave. If Customer does not accept a material change, Customer may terminate by giving notice before the effective date. No base subscription fees are charged after the end of the then-current paid service period, and Sections 2.3, 2.4, 5.3, and 7.7 apply as on any other termination.
(d) Immediate changes. Changes required by law, by a third-party provider, or to address a security risk may take effect immediately. Company will give notice as promptly as practicable in those cases.
(e) Non-material changes. Corrections of typographical errors, clarifications that do not reduce Customer's rights, and additions of new optional features are not material changes.
(f) Prior versions. Prior versions of these Service Terms are available on request from legal@bookedsolidinspector.com.
Independent contractors. The parties are independent contractors, not partners, joint venturers, or agents.
Assignment. Customer may not assign without Company's written consent. Company may assign in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. Neither party is liable for delays or failures beyond its reasonable control. This does not excuse Customer's payment obligations.
Entire agreement. The Subscription Agreement, Order Form(s), and these Service Terms with Exhibits are the entire agreement. Marketing materials do not form part of it.
Severability and waiver. If a provision is unenforceable, the rest continues. Delay in enforcing a right is not a waiver.
Customer agrees not to use the Services to:
These terms apply only to the Accelerants Customer purchases, as identified on an Order Form. Company does not guarantee any business outcome from any Accelerant.
(a) The Home Pro Network is a directory of local trade companies published on Customer's own website.
(b) Listed companies pay an advertising fee for placement. This is advertising and is not a fee for any referral, recommendation, or work performed.
(c) Customer sets the advertising rates and approves every listed company. Company receives no share of advertising revenue and is compensated solely through the Accelerant fee.
(d) Nothing in this Agreement requires Customer to recommend, endorse, or refer any listed company to any customer. What Customer says to any individual customer remains Customer's judgment on every occasion.
(e) Customer is solely responsible for compliance with its professional standards of practice, association rules, state licensing requirements, and insurance conditions concerning relationships with contractors and vendors. Company does not advise on these matters. Customer should consult its professional association and its errors-and-omissions carrier before participating.
Customer should be particularly attentive to association and E&O guidance regarding directory communications that follow inspections where deficiencies were found in trades represented in the directory.
(f) Company makes no representation as to the quality, licensing, insurance, or workmanship of any listed company.
Included: directory build and publication on Customer's website; vendor inquiry handling; listing management.
Not included: vetting, licensing checks, or insurance verification of listed companies; recruitment of companies to the directory unless stated on the Order Form.
Included: Two posts per month; photo uploads; keeping the profile complete and current — categories, services, attributes, hours, and service area — so that answers about Customer's business are drawn from accurate information; drafting a response to every review received.
Note on Questions and Answers. Google discontinued the Questions and Answers feature on Business Profiles in late 2025, replacing it with AI-generated answers drawn from the profile, the website, and reviews. Company does not control what Google's AI says about Customer's business.
Not included: Local Microsites (B.3); paid advertising (B.4); creation of a Google Business Profile where Customer does not already have one, unless stated on the Order Form.
Review responses are drafted by Company and published by Customer or with Customer's approval, as a published response appears under Customer's name.
Outside Company's control: Google may suspend, restrict, merge, or alter a business profile for reasons of its own. Company will assist with reinstatement where possible but does not warrant any outcome, any search ranking, or any volume of inquiries.
(a) Microsites are leased, not sold. Company purchases, owns, builds, hosts, and maintains each microsite domain and its content. Each microsite is a five-page site targeting one town selected by Customer.
(b) Customer's lease continues for as long as its subscription for that microsite remains active.
(c) Purchase option. Microsites may be purchased after twelve (12) months of continuous subscription for that microsite, at seven (7) times the then-current monthly fee per microsite. Before twelve months, no purchase option is available.
(d) A purchase includes the domain and the content, transferred as-is. Company provides no hosting, maintenance, updates, or search optimization after transfer. Customer is responsible for keeping the site running.
(e) If Customer does not exercise the purchase option, the microsite and its domain remain Company property on termination.
(f) This Section applies only to microsites. Customer's own website and domain, reviews, customer list, and agent database remain Customer's in all circumstances.
Not included: any guarantee of search ranking, traffic, or inquiries.
Included: setup and ongoing management of Google Local Services Ads and/or Google Ads; keyword and campaign management; call tracking; reporting delivered continuously through Customer's Business Center dashboard, available at any time. Dashboard availability is subject to routine maintenance and to data availability from the advertising platform.
Keyword research, campaign structure, and ongoing optimization scaled to Customer's service area and budget.
Not included: Advertising spend, billed directly to Customer by the advertising platform and not Company revenue. Customer controls the budget and may change or stop it at any time. Company is not responsible for campaign performance affected by Customer's budget decisions.
Outside Company's control: advertising platform policies, account approvals and suspensions, auction pricing, and competitor activity. Company does not guarantee any cost per lead, volume of leads, or return on advertising spend.
Included: design and build of a website for Customer's inspection business; copywriting; integration so that inquiries route to the Conversion Engine; hosting and maintenance for as long as the Accelerant subscription remains active.
Ownership. Customer owns the completed website. A one-time setup fee, stated on the Order Form, covers Company's build costs.
On termination, Customer retains the website and its content. Company will provide the files and cooperate with a transfer to Customer's chosen host, and provides no maintenance, updates, or support afterwards.
Not included: domain registration fees, third-party plugins or licenses, content Customer supplies, or any guarantee of search ranking or traffic.
Included: One newsletter per month to Customer's past clients and one per month to Customer's agent contacts; content development, writing, design, and sending; scheduling coordinated with the Agent and Retention Engines so that no contact receives more than one communication in any seven-day period.
Not included: list building or list purchase. Company sends only to contacts Customer provides.
Customer's obligation: Customer confirms at the point of purchase that it has permission to contact every person on the list it supplies. Section 4.7 applies.
No outcome guarantee: Company does not publish and does not guarantee open rates, click rates, or any volume of inquiries or bookings.
Included, per engagement: one (1) professional news release covering the accomplishment identified by Customer, written by Company and distributed through a paid syndication network; one (1) SEO article for Customer's website; one (1) custom award graphic for Customer's website, social media, and email signature; and feature of the accomplishment in Customer's newsletter where that Accelerant is active.
The Authority Builder Package is sold on an à la carte, per-engagement basis and is not a recurring subscription service. Each engagement covers a single accomplishment identified by Customer and is billed as a one-time charge at the rate stated on the Order Form. Customer may purchase additional engagements at any time. Company has no ongoing obligation to produce releases, articles, or graphics absent a separate purchase.
What distribution means. A news release is distributed to a network of online outlets that publish syndicated content. This is paid distribution, not editorial coverage. Company does not guarantee that any journalist, publication, or broadcaster will write about, feature, or independently cover Customer.
Not included: media relations, journalist outreach, interview placement, or any guarantee of backlinks, search ranking improvement, or coverage in any named publication.
Customer's obligation: Customer supplies the accomplishment — a ranking, award, milestone, or similar — and is responsible for the accuracy of any claim made in it.
Liability for this Accelerant is limited as stated in Section 10.
Outcrop Holdings, Inc. · Booked Solid Inspector.