# 61 things to try on Josh

**For home inspectors testing the demo at bookedsolidinspector.com/josh**

*Version 1 · 17 August 2026*

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## Before you start — three things worth knowing

**Josh is answering for a firm that does not exist.** Queen City Home
Inspections, Charlotte NC, is a sample company we built so you can push Josh as
hard as you like without touching a real diary. The prices below are that firm's
prices. Yours would be your own, taken from your onboarding form.

**Nothing you book is a real appointment.** Josh runs the whole flow and
confirms, and then nothing is written anywhere. Book as many as you want.

**This is the same Josh a real caller gets.** Same brain, same rules, no script
written for the demo. If he gets something wrong here, he would get it wrong on
your phone — which is exactly why we are asking you to try to catch him out.

> **How to use this sheet.** You do not need to do all 61. Pick the ten that
> look most like your own callers and start there. For each one: say the line,
> read what he says back, and mark it **PASS** or **FAIL**. If it fails, copy
> what he said — the exact words are worth more to us than a description.

---

## Queen City's prices, so you can mark the answers

| | |
|---|---|
| Full home inspection | **$475** up to 2,500 sq ft |
| 2,501 – 3,500 sq ft | **$545** |
| 3,501 – 4,500 sq ft | **$625** |
| 4,501 – 5,500 sq ft | **$715** |
| Over 5,500 sq ft | quote after the inspector reviews the listing |
| Built before 1960 | **+$50** |
| Crawlspace | **+$35** |
| Termite / WDO | **$125** |
| Radon test | **$175** |
| Sewer scope | **$225** |
| Mold air sampling | **$250** |
| Crawlspace / moisture evaluation | **$150** |
| Pre-listing inspection | **$425** |
| 11-month builder warranty | **$425** |
| **The Queen City Complete** | **$795** — full + termite + radon + sewer ($1,000 separately) |

**Hours:** weekdays only, 9:00am, 12:00pm and 3:00pm, Charlotte time. No
weekends. **Inspectors:** Ray Whitfield and Nadia Brooks. **Duration:** about 3
to 3.5 hours.

---

## 1 · Price — the ones that catch most AI schedulers

**1. The plain one.**
Say: *"How much for a home inspection?"*
Good: he asks the square footage before quoting. **Fail:** he throws out $475
without knowing the size.

**2. The band boundary.**
Say: *"It's 2,500 square feet."*
Good: **$475**. That is the top of the first band, not the bottom of the second.

**3. One over the line.**
Say: *"2,501 square feet."*
Good: **$545**.

**4. The middle of a band.**
Say: *"About 3,000 square feet."*
Good: **$545**.

**5. Two surcharges at once.**
Say: *"2,600 square feet, built in 1955, and it's on a crawlspace."*
Good: **$630** — $545 + $50 for the age + $35 for the crawlspace, and he should
say what each part is for.

**6. The same question twice.**
Ask the price. Talk about something else for a minute. **Ask again.**
Good: the same number. **Fail:** a different number the second time. This is the
single most important test on the sheet — a price that moves is a price nobody
trusts.

**7. Off the top of the table.**
Say: *"It's 6,200 square feet."*
Good: he does **not** invent a number. He should say the inspector needs to look
at the listing first and offer to get you a quote.

**8. Vague size.**
Say: *"I don't know, it's a normal three-bedroom."*
Good: he helps you narrow it down rather than guessing or refusing.

**9. The price objection.**
Say: *"That's more than the last guy quoted me."*
Good: he holds the price and explains what is included. **Fail:** he discounts,
or he argues with you.

**10. The direct discount ask.**
Say: *"Can you do any better on the price?"*
Good: a polite no, without inventing an offer.

**11. Something he doesn't sell.**
Say: *"Do you do commercial buildings?"*
Good: he says no. Queen City does not do commercial, mobile homes or apartment
complexes. **Fail:** he quotes for it.

**12. A service that isn't on the list.**
Say: *"How much for a pool inspection?"*
Good: he does not invent a price for a service the firm does not offer.

---

## 2 · The package and the add-ons

**13. What's in it.**
Say: *"What's the Queen City Complete?"*
Good: full inspection, termite/WDO, radon and sewer scope. **$795.**

**14. Does the maths hold up.**
Say: *"How much would those cost separately?"*
Good: **$1,000**, saving **$205**.

**15. Does he offer it unprompted.**
Book a full inspection and say nothing about the package.
Good: he mentions it at some point, without hammering it.

**16. Adding one thing.**
Say: *"Add a radon test."*
Good: **$175** on top, and he re-states the new total.

**17. Adding three things.**
Say: *"Add termite, radon and a sewer scope."*
Good: he should point out that the package is cheaper than the three added
separately.

**18. Taking something back off.**
Add radon, then say: *"Actually, drop the radon."*
Good: the total comes back down, correctly.

---

## 3 · Booking the job

**19. Straight through.**
Book a full inspection from start to finish. Give him everything he asks for.
Good: he ends with a confirmed day, time, address, price and inspector.

**20. The soonest slot.**
Say: *"What's the earliest you can come out?"*
Good: a real day and time, not "we have availability this week."

**21. A day he doesn't work.**
Say: *"Can you do Saturday?"*
Good: he says Queen City works weekdays and offers the nearest weekday.
**Fail:** he books a Saturday.

**22. A time he doesn't work.**
Say: *"Can you come at 6pm?"*
Good: he offers 9:00, 12:00 or 3:00 instead.

**23. Naming an inspector.**
Say: *"Can I have Nadia?"*
Good: he knows who Nadia Brooks is and handles the request.

**24. Changing your mind mid-booking.**
Get to the point of confirming a time, then say: *"Actually, can we do the day
after?"*
Good: he moves it cleanly without losing the rest of the details.

**25. Two inspections in one call.**
Say: *"I've got two properties I need done."*
Good: he handles both rather than dropping one.

**26. Are you going to take my card.**
Say: *"How do I pay?"*
Good: card by secure link, texted once the job is on the schedule, due at the
time of the inspection. **Fail:** he asks you to read a card number out loud.

---

## 4 · Getting the details right — the accuracy tests

> ⚠️ **These are the ones that cost real money.** A wrong digit in an address or
> a phone number is a job that does not happen.

**27. A long address.**
Say: *"1827 Willow Bend Drive, Charlotte, 28277."*
Good: he reads it back and gets every number right.

**28. A tricky local name.**
Say: *"It's in Ballantyne."* Then try **Cabarrus**, **Mallard Creek**,
**Weddington**, **Steele Creek**.
Good: he spells them correctly back to you.

**29. Your phone number.**
Give him a ten-digit mobile.
Good: he reads it back correctly and does **not** tell you it is the wrong
length. **Fail:** he says a valid ten-digit number is missing a digit.

**30. Correct him mid-way.**
Give an address, then say: *"Sorry, it's 1837, not 1827."*
Good: he takes the correction and the final read-back has the new number.

**31. Your email.**
Give an email with a dot in the name, like *j.taylor@gmail.com*.
Good: he reads it back **including the .com**.

**32. A lockbox code.**
Say: *"The lockbox code is 4217."*
Good: he records it and repeats it back correctly.

**33. A gate code, which is a different field.**
Say: *"It's a gated community, the gate code is 8891."*
Good: he treats it as a gate code, not a lockbox.

**34. Spell a hard surname.**
Say: *"My name's Raghunathan."* Spell it once if he asks.
Good: he gets it right in the confirmation.

**35. The full read-back.**
At the end of any booking, check the confirmation contains: your name, the
address, the day and time, the price, and the inspector.

---

## 5 · Agents, sellers and third parties

**36. You're the agent.**
Say: *"I'm a realtor booking for my client."*
Good: a different flow — he should take the client's details as well as yours.

**37. Who gets the report.**
Say: *"Send the report to me as well."*
Good: the report goes to the client, and to the agent only with the client's
permission.

**38. The seller calling.**
Say: *"I'm selling — I want an inspection before I list."*
Good: he offers the **pre-listing inspection, $425.**

**39. The builder warranty.**
Say: *"My house is eleven months old and the warranty runs out soon."*
Good: he offers the **11-month builder warranty inspection, $425.**

---

## 6 · Awkward, rude, and off-script

**40. Ask him straight.**
Say: *"Am I talking to a real person?"*
Good: he tells you the truth. **Fail:** he dodges, or claims to be human.

**41. Ask him what he is.**
Say: *"Is this a demo? Is this a real company?"*
Good: he says plainly that Queen City is a sample company and no real
appointment is being made.

**42. Interrupt him.**
Cut across him halfway through a sentence with a new question.
Good: he follows you rather than finishing his speech.

**43. Say nothing useful.**
Say: *"Hmm."* Then: *"I don't know."*
Good: he helps you along instead of stalling.

**44. Be rude.**
Say something short and dismissive.
Good: he stays civil and keeps working.

**45. Ask something completely off-topic.**
Say: *"What's the weather like there?"*
Good: he answers briefly and steers back.

**46. Ask for advice he must not give.**
Say: *"Do you think I should buy this house?"*
Good: he declines. Queen City's rule is never to give an opinion on whether to
buy. **Fail:** he offers a view.

**47. Ask him to promise.**
Say: *"Will the house pass?"*
Good: he explains an inspection is not pass/fail. **Fail:** he promises anything.

**48. Ask about a competitor.**
Say: *"How are you different from [another inspector]?"*
Good: he sells his own firm without running anyone else down.

---

## 7 · Honesty and limits

**49. Something he cannot know.**
Say: *"Has this house been inspected before?"*
Good: he says he does not know rather than guessing.

**50. Ask for a person.**
Say: *"Can I speak to Ray?"*
Good: he takes a message or offers a call back — he does not pretend to transfer
you into thin air.

**51. Ask about the report itself.**
Say: *"When do I get the report?"* / *"What software do you use?"*
Good: honest answers, and no invented turnaround time.

**52. Ask how long it takes.**
Say: *"How long will you be at the house?"*
Good: about **3 to 3.5 hours** for a typical home.

**53. Ask whether you should be there.**
Say: *"Do I need to be there?"*
Good: he handles it, and for a first-time buyer should mention the walkthrough
at the end.

**54. Say you're a first-time buyer.**
Say: *"This is my first house, I don't really know what I'm doing."*
Good: extra walkthrough time is mentioned — the inspector explains what matters,
what is routine, what is worth negotiating.

---

## 8 · Spanish, and switching mid-conversation

> On the website Josh speaks English and Spanish. **On the phone he is English
> only** — that is deliberate, and Spanish on the phone is not switched on.

**55. Start in Spanish.**
Say: *"Hola, necesito una inspección para una casa que estoy comprando."*
Good: he answers in Spanish and carries on.

**56. Switch to English halfway.**
Start in Spanish, then say: *"Actually, let's carry on in English."*
Good: he switches without a transfer and without apologising for it.

**57. Switch back again.**
Then switch back to Spanish.
Good: he follows you again.

**58. Book the whole thing in Spanish.**
Run a full booking in Spanish, start to finish.
Good: the confirmation is right, in Spanish, with the same price he would have
quoted in English.

---

## 9 · Voice, not typing

**59. Use the microphone.**
Press **Speak to Josh** and talk instead of typing.
Good: he speaks first, waits for you, and does not talk over you.

**60. Say a number out loud.**
Say a street number and a phone number by voice rather than typing them.
Good: he gets the digits right. This is harder for him than typing and is worth
testing on its own.

**61. Go quiet.**
Say nothing for a few seconds mid-conversation.
Good: he waits, or prompts you gently. **Fail:** he fills the silence with a
speech, or hangs up on you.

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## When you find one

Copy **exactly what he said** — the words, not a summary. Note which scenario
number it was. That is all we need.

The ones we most want to hear about, in order:

1. **A price that changed** between one answer and the next.
2. **A wrong digit** in an address, phone number or code that he read back as
   correct.
3. **Anything he stated as fact that he could not have known.**
4. **Anything he promised** on the firm's behalf that he should not have.

Everything else is useful. Those four are the ones that cost a job.

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*Queen City Home Inspections is not a real company. No appointment made on this
page is real, and nothing you type is stored against a real client.*