Catch-up page · current as of Thursday 20 August 2026
This page exists for one job: paste it into the top of a new chat before you ask a question. A chat that has not read it will answer from what was true in July — three clients that were never real, prices that were retired, and a French option we have never sold. Paste this first and it answers from today.
1. Press the button. 2. Start a new chat and paste it as the first message. 3. Then ask your question.
A new chat per task, every time. A long chat re-sends its whole history with every message, so it gets slower and dearer as it goes — and an oversized one has taken this server down twice this month. If a chat starts hanging, do not nurse it. Start a fresh one and paste this again.
Booked Solid Inspector (the company is Outcrop Inspector) sells home inspection firms a done-for-you booking service and virtual receptionist. Monthly subscription. Built for home inspectors specifically, not a generic call centre.
Ken Compton owns it and runs it. Dil is General Manager. Beth Compton is QA. Ken is never called Austin — that is his middle name, and several documents were wrongly built around it.
Everything customer-facing lives at bookedsolidinspector.com. Ken’s own internal dashboard stays at dashboard.outcropinspector.com and nobody else uses it.
| Agent | Talks to | Job |
|---|---|---|
| Josh | the inspector’s customers, on the phone and on the website | takes the booking |
| Parker | visitors on the public marketing site | sells |
| James | the inspector, inside the Business Center | teaches and supports |
Ken’s own division of labour: Parker sells, Josh closes, James supports. James is an educator first — he is deliberately not a bug desk, and there are no tickets and no knowledge base behind him. He is the whole support offer.
| Firm | Who | Where |
|---|---|---|
| GC Home Inspection | Chad Langston owns it; Greg Langston inspects | Pearland, Texas |
| Quality Home Inspections | Ted Hinderer | Delaware |
Any other client name is wrong. Charlotte Home Pros / Sarah Mitchell was a test site. Peak Inspections / Marcus Webb and HomeCheck LLC / Diana Torres were seed data from the original build. Ken ruled on 31 July: none are real. They sat under a heading that said “current clients” for months, so a chat that has read an old document will repeat them confidently.
Both firms are testing, not paying. Neither has finished their setup form, which is the single fact behind most of what is currently wrong.
No price is published and none is agreed. The website says pricing is being finalised, and that is still true.
The $297 / $397 / $497 table that appears in older documents is retired pricing from a different product. $597 / $797 were floated by Ken on 7 August and questioned by him in the same sentence. Neither is a rate. The right answer is [PRICING TBC].
The tiers themselves are settled: Solo (1 inspector, flat monthly), Team Entry (2, flat monthly), Team Growth (3–10, per inspector). All four engines at every tier, nothing held back. No per-inspection fee. Month to month. White glove setup included. First ten clients keep their rate for life.
Spanish is built and switched off. One setting moves both the recogniser and the instructions, so they cannot disagree. On the phone it is forced to English regardless, after Ken rang the line and got a Spanish greeting.
French has never been live on any channel and must never be sold. It sat in several documents for months and agents repeated it.
The only text this system sends is the booking alert to the inspector’s own mobile, plus alerts to ourselves. A homeowner hears from us by email — confirmation, reminders, review request, all of it.
Three reasons and any one is enough: it is Ken’s rule; our toll-free number is registered with the carrier for inspector booking alerts only, and a text outside that is around $1,500 a time; and we publish the promise on the site and in section 17 of the Terms.
Ken re-opened one part of this on 20 August — whether a review request may be texted to a homeowner who explicitly agreed on the call. Nothing has changed and nothing has been built. It would need his ruling in writing, a consent trail (which now exists — Josh asks every caller and it prints on the work order), and a change to the carrier registration. Until all three, the answer is email.
Four messages run today, and they work: a text to the inspector the moment a job books; a confirmation email to the customer; reminders a day before and two hours before; and a review request three hours after the report, with one follow-up two days later. All of it sits behind a master switch that is off by default.
Two of the four engines we sell do not exist at all. The agent engine and the retention engine are both sold as ongoing monthly contact and neither has a timer or a word of content in it. Nothing is sent to anybody after that review follow-up. This is the honest position and it should not be described any other way to a customer.
We are deliberately not copying the sequence ISN uses. Theirs is a conveyor belt — the same twenty emails to everybody on a clock. Ken’s shape is different: notice when an agent goes quiet and react to that. We already sort every agent into VIP / new / active / cooling / dormant from their own booking history. It reports and nothing fires.
The highest-value message nobody is sending: the eleven-month builder warranty reminder to a new-construction customer, a month before their warranty runs out.
Every firm’s prices exist in two places: a starter copy in the code, and the record built from their setup form. The record wins. A correction typed into the code is invisible to callers until it reaches the record.
This has already cost a job twice. Before believing any price, read the live configuration for that phone number — not the code, and not a document.
| Thing | Where |
|---|---|
| Repository | ClaudeAustin2026/Outcrop-Q, branch main |
| The app | one server, /var/www/q-dashboard, process q on port 3003 |
| The phone bot | /opt/austin-voice, process austin-voice — a separate service with its own settings file |
| Customer-facing site | bookedsolidinspector.com |
| Ken’s dashboard | dashboard.outcropinspector.com |
Two traps that have each cost a day. First, releasing hard-resets the server to the main branch, so anything placed on it by hand is wiped by the next release — and releases fire many times a day on their own. Second, Josh has two brains: one for the phone and one for the website, in two separate files. A change to one without the other makes them drift, and the phone one has to be copied to the server by hand.
Q is the orchestrator and the single point of contact. It routes work and never does specialist work itself. Four specialists are active: Jordan (full stack), Pax (research), River (front end), Knox (GoHighLevel). Sixteen others were archived on 7 August because none had ever been given a task and none had the tools their job needed.
Hanif Shah is no longer with the company. Do not route work to him or name him in anything new.
Ken’s four legal documents are published and dated today. Inspectors can block their own time and their jobs reach their own phone calendar. Josh may end a robot call and only a robot call. He never guesses a price, but quotes a flat fee straight away.
GC’s team scored thirty-six test calls tonight. Eleven of them have Josh cutting out or going silent. Three findings were Josh reading his instructions correctly and the instructions being wrong.
Ken moved the history import window from three months to twelve. Imported customers are never texted and go straight into the retention engine, skipping the review request.
It is dated at the top for a reason. It is rebuilt with each daily report, out of the same files that have to be right for anything else to work. If the date looks stale, ask Dil for the current one rather than pasting this.